FAQ
Shipping & Delivery
How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery typically takes 3–7 business days depending on your location.
Do you ship across India?
Yes, we offer Pan India shipping.
How can I track my order?
Once your order is shipped, tracking details will be shared via email or SMS.
Beds & Products
Do the beds come filled?
Yes, all Booply beds come with cushions and bed covers included.
Our beds are designed in a DIY-style format for easier shipping and maintenance. Each bed includes:
* 1 bottom cushion
* Side cushions
* 1 removable bed cover
Simply insert the cushions into the cover, zip it up, fluff the cushions, and your Booply bed is ready for cozy naps 🐾
Are the bed covers removable?
Yes, all Booply beds feature removable covers for easy cleaning.
How do I choose the right bed size?
Please refer to our size guide available on each product page. If you’re unsure, feel free to DM us on Instagram or email us for assistance.
Are your products safe for pets?
Yes, all Booply products are thoughtfully designed keeping your pet’s comfort and safety in mind.
Wash & Care
How do I wash the beds?
We recommend gentle hand wash or machine wash on a delicate cycle for removable covers. Air dry only for best results.
Can toys be washed?
Yes, soft toys can be spot cleaned or gently hand washed.
Returns & Exchanges
Do you offer returns or exchanges?
Yes, return/exchange requests must be raised within 48 hours of delivery.
What items are not eligible for return?
Used, washed, or damaged products caused by misuse are not eligible for returns or exchanges.
How long do refunds take?
Approved refunds are processed within 5–7 business days to the original payment method.
Payments
Do you offer Cash on Delivery (COD)?
Yes, COD is available on selected orders and locations.
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and other secure payment options available at checkout.